New possibilities and competitors can arise from anywhere in the world. Technologies advance, and processes and systems have to evolve to keep up. Yet another social media site or cutting-edge application emerges, giving consumers and prospects new ways to research purchases, learn about a company and share experiences.
So how can an organization anticipate, adapt and respond to whatever complexity the global economy, competition and changing technologies present? Meet escalating expectations head-on and find success in a world that never sleeps? Develop the flexibility to embrace change and thrive in a world where the rules change every day?
The path to business transformation
Whether expanding activities into the cloud or establishing a social media presence, new ways to optimize operations are fast becoming competitive requirements. New ways to reach and retain customers—from personalized services to mobile availability—have to be delivered quickly, securely and, ideally, before customers even know they want them.
To act with agility, organizations have to increase communication and collaboration, and improve decision-making processes. Business process management (BPM) and service-oriented architecture (SOA) can power a flexible, dynamic, cloud-ready infrastructure. Analytics also plays a key role in pulling more effective information from mountains of raw data, and making that information work in ways beyond the abilities of our human brains, or IT systems from just a year ago.